Refund Policy
We are dedicated to ensuring 100% customer satisfaction. If you are not completely satisfied with your purchase, you can request a full refund within 24 hours of your purchase, provided you have not downloaded the plugin.
For annual plan subscribers, if you have already downloaded the plugin, you are still protected by our 14-Day Money-Back Guarantee in the event of a technical bug that we are unable to resolve. To qualify for a refund:
- You must provide the necessary access for our team to troubleshoot and resolve the issue.
- Refunds will only be considered if we cannot resolve the technical issue.
For monthly plan subscribers, refunds are not permitted.
Important Notes:
Compatibility with third-party plugins:
Technical bugs caused by third-party plugins are not eligible for refunds. Due to the vast number of third-party plugins, we cannot guarantee full compatibility with all of them.
Feature Requests:
Refunds will not be granted for feature requests. Features that are out of the plugin’s scope are not subject to refund requests. Please refer to this page for a complete list of the plugin’s capabilities. If you have questions about specific features, feel free to contact us with a presales query.
Configuration Issues:
Refunds will not be granted for configuration issues, including instances where the plugin is not used or set up according to the provided guidelines. Customers are expected to follow the installation and configuration instructions carefully. Requests for refunds arising from user error or improper use of the plugin will not be considered before we check the configuration.
Renewals:
This refund policy applies only to your initial purchase and does not cover subscription renewals. Renewal payments are non-refundable.
How to Request Support or a Refund
If you encounter an issue, please raise a support ticket to allow our team to understand and resolve your concerns. Most problems can be resolved quickly and effectively through our prompt support.
We designed our products to help you grow your business and maximize your profits. Your success matters to us, and we strive to foster a relationship built on trust and commitment. This policy ensures we work with dedicated individuals who value quality tools over free alternatives.